Legal

Refund and cancellation policy

Last updated 30 September 2026

You can cancel your subscription at any time. We do not refund payments that have already been made, except where the law says otherwise or where Paddle decides to give a refund.

Cancelling

Cancel whenever you like, using the link in your Paddle receipt or by emailing hello@playmadestudio.com. Cancelling stops the next renewal. Your game stays live until the end of the month you have paid for. After that it goes offline.

Refunds

Payments already made, including the first month, are not refunded. We do not give a refund for the part of a month you did not use.

There are three exceptions:

• If the law where you live gives you a right to cancel and be refunded, that right applies. For example, Paddle's refund policy lists a 5-day right to cancel in Singapore for buyers who have one.
• Paddle is the seller of record and can, at its own discretion, refund a payment within 14 days. See Paddle's Refund Policy.
• Nothing here limits guarantees or remedies that the law gives you and that cannot be excluded, including under the Australian Consumer Law.

How to ask

Paddle handles refunds and returns and all customer service about payments. Write to us at hello@playmadestudio.com and we will pass your request to Paddle, or use the link in your Paddle receipt. Please do not ask us to refund you directly, because we can only do it through Paddle.

If something is wrong with your game

Tell us first. If your game is not working or is not what we agreed, we will fix it. Write to hello@playmadestudio.com with your shop's name.

These terms sit alongside our Terms. Payments, tax and invoices are handled by Paddle, our Merchant of Record.