Legal

Terms of service

Last updated 30 September 2026

These terms cover the hosted game subscription that Playmade Studio sells to businesses. Please read them with our Refund policy and Privacy policy.

1. Who we are

The service is provided by Itai Bar-Sinai, trading as Playmade Studio, a sole trader based in Israel ("Playmade", "we", "us"). You can reach us at hello@playmadestudio.com. This is also the address for buyer support.

2. Paddle is our Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you pay, you buy from Paddle, and Paddle's Checkout Buyer Terms and Refund Policy also apply to the purchase. Paddle charges any sales tax, VAT or GST that applies and issues your invoice. You manage or cancel your subscription through the link in your Paddle receipt. If these terms and Paddle's buyer terms differ on payment, tax, invoicing or refunds, Paddle's terms decide that point.

3. What the service is

Playmade builds a browser game for your business and hosts it for you. The game uses your shop's name, logo, menu and storefront. Your customers play it on their phones from a link or a QR code. While your subscription is active we host the game, keep it running and fix faults we cause. Each game is a software product that we operate. It is not a consulting or advisory service.

The description of the service on our For shops page forms part of these terms. Details of a particular order, such as your shop's flavours, are agreed by email before your game goes live.

4. Your order, price and renewal

The standard price is US$499 for the first month, then US$199 for each following month, in US dollars. We may agree a different price with you in writing before you pay, and that price is then shown at checkout. Taxes are added where they apply. Paddle may show the price in your local currency.

The subscription renews every month until you cancel. Paddle collects each payment using the payment method you gave at checkout. If a payment fails, we may pause your game until it is paid.

5. Cancelling

You can cancel at any time. Cancelling stops the next renewal. Your game stays live until the end of the month you have paid for, then it goes offline and the link stops working. We do not refund a month that has already been paid, except as set out in the Refund policy. We delete your game's data within 30 days after it goes offline, unless the law requires us to keep it.

6. What you give us

You give us your shop's name, logo, menu and photographs, and any other material you choose to send ("Your Materials"). You keep all rights you have in Your Materials. You give us a licence to use them to make, host and show your game, and to show that your shop has a Playmade game unless you tell us not to.

You promise that you have the right to send Your Materials and that they do not infringe anyone else's rights. If you want people from your team to appear as characters in your game, you promise that each person has agreed to it in writing. We only draw a real person from a photograph with that person's consent.

7. What we make, and who owns it

Playmade owns the game, its software and the artwork we create for it, other than Your Materials. While your subscription is active, you have an exclusive licence to run your game for your business: we will not offer the same custom artwork for your shop to any other business. The licence covers use by your business only, and it ends when your subscription ends.

The artwork in our games is generated with AI tools from the photographs and information you give us, then checked and edited by us. The law about who can own AI-generated images is unsettled in several countries, so we do not promise that the artwork is protected by copyright. We promise the exclusivity described above and no more.

If you want the game on your own web address, ask us. We will set it up on request where it is technically possible, and it stays part of your subscription.

8. Players and their data

The people who play your game are your customers, and many will be families and children. We operate the game and its hosting, and we are responsible for the technical and gameplay data the game collects. Our Privacy policy says what that is. You must not add anything to the game, or link it to anything, that collects players' personal data unless you have agreed it with us first.

9. Acceptable use

You may not use the service for anything unlawful, to mislead or harm people, to infringe others' rights, or to try to break or overload our systems. We may suspend or end a game that breaks these rules. We tell you why when we can.

10. Availability and changes

We work to keep your game online, but we do not promise that it will run without interruption or faults. We may improve or change the service. If a change makes it clearly worse for you, you can cancel and we will not renew you.

11. Our responsibility

The service is provided as described in these terms. To the extent the law allows, we do not give any other warranty. To the extent the law allows, we are not liable for lost profit, lost sales or indirect loss, and our total liability to you for anything connected with the service is limited to the amount you paid for it in the twelve months before the event.

Nothing in these terms limits any right you have under law that cannot be limited. If you are in Australia, the Australian Consumer Law may give you guarantees that cannot be excluded, and where it allows us to limit our liability we limit it to supplying the service again or paying the cost of having it supplied again.

12. Ending these terms

You may cancel at any time as set out above. We may end your subscription if you seriously or repeatedly break these terms, or if you do not pay. Sections that by their nature continue after the end, such as ownership, liability and the law that applies, continue.

13. Changes to these terms

We may change these terms. The version on this page applies to new orders. For an existing subscription, we tell you by email at least 30 days before a change that affects you takes effect, and you may cancel before then.

14. Law and courts

These terms are governed by the laws of the State of Israel. The courts of Tel Aviv-Jaffa have exclusive jurisdiction over disputes about them. This does not take away any right you have under mandatory law where you live, or your right to bring a claim where that law lets you.

15. Contact

Questions about these terms or your order: hello@playmadestudio.com.